Last Updated: Sept 2025
At GetEZ, we strive to ensure a smooth and reliable delivery experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, refunded, or replaced. By placing an order with us, you agree to the terms below.
Food & Grocery Orders
Can be cancelled within 2 minutes of placing the order.
Once accepted by the merchant/restaurant, cancellation may not be possible.
Pharma Orders
Can be cancelled before the order is processed by the pharmacy.
Prescription orders, once verified and packed, cannot be cancelled.
Parcel Deliveries
Can be cancelled before pickup.
Once picked up by a delivery partner, cancellation is not allowed.
Cancellation charges may apply depending on the stage of the order.
Your order may be cancelled if:
Items are unavailable or out of stock.
Incorrect address, contact, or payment details are provided.
Regulatory restrictions prevent delivery (e.g., invalid prescription, restricted items).
Delivery partner is unable to reach you despite multiple attempts.
Refunds will be issued in such cases (if payment was already made).
Eligible Refund Cases
Order not delivered due to merchant/partner unavailability.
Wrong item delivered.
Failed order (technical/payment issue).
Parcel lost or not delivered (subject to liability limits).
Non-Refundable Cases
Customer not available at the time of delivery.
Incorrect address/contact provided.
Delay due to traffic, weather, or other factors beyond our control.
Perishable items (food, groceries, medicines) after successful delivery.
Refund Timeline
Refunds will be processed to the original payment method within 5–7 working days.
COD refunds (if applicable) may be settled via UPI or wallet credit.
In case of damaged, spoiled, or wrong item delivery, you may request a replacement within 2 hours of delivery (with photo proof).
Pharma and parcel deliveries are not eligible for replacement, except in cases of non-delivery.
Prescription medicines once delivered cannot be returned or refunded due to regulatory compliance.
Refunds are allowed only if:
The order was not delivered, or
The pharmacy could not fulfill the order.
GetEZ is not responsible for fragile or improperly packed items.
In case of parcel loss or damage during transit, our maximum liability is limited to the declared parcel value or ₹1,000, whichever is lower.
Contact us within the permitted time frame via:
📧 Email: support@getez.in
📞 Phone: 9243122201
Provide your Order ID, reason, and supporting proof (if applicable).
GetEZ reserves the right to update or modify this Refund & Cancellation Policy at any time. Updated policies will be effective immediately upon posting on our website/app.
